• Brand:
  classicBond
• Product Code:
  CB-WCM

Generally, delivery times range from 1 to 3 working days. However, it's important to note that unforeseen exceptions and delays may occur, which are beyond our control. As a precautionary measure, we recommend refraining from initiating or scheduling any work until you have received all your items.

Returns, Refunds, and Cancellations Policy

Please contact us first before returning any items and do not return to our location.

If you wish to initiate a return for any products, please notify us within 30 days from the date of receiving your order. You can contact us via email at shop@southernroofingltd.co.uk or by calling 01634 869823, and kindly provide your invoice number as a reference.

For all returned items, a full refund will be issued, with the exception of rubber membranes. Rubber membranes are considered bespoke and are cut to size; therefore, they will incur a 40% restocking charge.

Please be aware that the cost of returning the goods to the following address will be borne by the customer unless a different arrangement has been agreed upon before the return. It is important to ensure that the returned goods are in a resalable condition to qualify for a refund. To expedite the return process, please include your invoice number on the packaging. Once the returned goods have been inspected, a credit will be issued accordingly.

Order Amendments and Cancellation Policy

Kindly be aware that our rubber membranes are custom-cut to size. We kindly request that customers carefully review their invoice in its entirety and promptly notify us within 1 hour of receiving the invoice if there are any amendments, cancellations, or discrepancies needed. Please note that once the rubber membrane has been cut, a 40% restocking charge will apply. To ensure a smooth process and prevent any inconvenience, we strongly recommend checking your invoice as soon as it is received.